SHIPPING, RETURNS, AND REFUNDS POLICY OF ZAHARA

SHIPPING, RETURNS, AND REFUNDS POLICY

Effective date: 3 November 2023

INTRODUCTION

Welcome to Zahara. We understand that shipping, returns, and refunds are important aspects of your online shopping experience. We have established this policy to ensure that your transactions with us are smooth, transparent, and satisfactory.

This policy applies to all purchases made through https://zahara7.com/.

1. SHIPPING POLICY

1.1 Processing and Delivery Times

Order Processing:
All orders are processed within 1–2 business days after receiving your order confirmation email. You will receive another notification once your order has shipped.

Delivery Estimates:
We aim to meet the delivery times stated below; however, during busy periods (including sales), deliveries may take longer. Occasionally, technical updates or force majeure events (such as extreme weather conditions) may affect delivery services or extend order cut-off times.

Zahara cannot be held liable for parcels lost or stolen due to specific delivery instructions provided to the carrier.

1.2 International Shipping

Estimated Delivery Times:

United States: 10–15 business days
Canada: 10–15 business days
Australia: 8–15 business days
United Kingdom: 5–12 business days
United Arab Emirates: 8–15 business days
Israel: 8–15 business days
European Union (EU): 8–15 business days
New Zealand: 8–15 business days
Singapore: 7–14 business days
Brazil: 10–25 business days
Rest of the world: Please contact us for delivery estimates.

Customs, Duties, and Taxes:
Zahara is not responsible for any customs duties, taxes, or fees applied to your order. All charges imposed during or after shipping are the responsibility of the customer.

1.3 Shipping Costs

Free Shipping:
We offer free standard shipping on select orders. Eligibility for free shipping will be clearly displayed at checkout.

Paid Shipping:
For orders not eligible for free shipping, shipping costs will be calculated and displayed at checkout based on destination, size, and weight.

1.4 Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

2. RETURNS POLICY

2.1 Return Conditions

Approval Required:
All returns must be approved by our customer support team. To request a return, please contact us at support@zahara7.com with your order number and reason for return.

Time Frame:
You must contact us within 14 days of receiving your item. Approved items must be returned within 30 days of purchase.

Condition of Items:
Returned products must be unused, in original packaging, and in the same condition as received.

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Custom or personalized items

  • Personal care or hygiene products

If you are unsure whether your item qualifies, please contact us before initiating a return.

2.3 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@zahara7.com.

2.4 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

3. CANCELLATION POLICY

3.1 Cancellation Before Shipment

If your order has not yet been shipped, you may request a cancellation by contacting us. Approved cancellations will receive a full refund.

3.2 Cancellation After Shipment

Once an order has shipped, it cannot be cancelled. You may return the item according to our Returns Policy.

4. REFUND PROCESS

4.1 Refund Eligibility
Refunds are only available for items returned in original condition, unused, and within the approved timeframe.

4.2 Refund Processing
Once your return is received and approved, your refund will be processed to the original payment method within a reasonable number of business days.

4.3 Late or Missing Refunds
If you have not received your refund, please check with your bank or credit card provider first. If the issue persists, contact us at support@zahara7.com.

5. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, incorrect, or incomplete, please contact us within 48 hours of delivery. We will resolve the issue through a replacement, return, or refund where appropriate.

6. GIFTS

If an item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.

7. SHIPPING RETURNS

Return shipping instructions will be provided by our customer support team once your return is approved. Customers are responsible for return shipping costs. Shipping fees are non-refundable and may be deducted from your refund.

8. CONTACT INFORMATION

For questions regarding this Shipping, Returns, and Refunds Policy, please contact us at:

Email: support@zahara7.com

Return Address: Provided by customer support upon approval
Corporate Address:
ALFI-Home ApS
Saralystparken 3, 2tv
8270 Højbjerg, Aarhus, Denmark

9. CHANGES TO THIS POLICY

We reserve the right to modify this Shipping, Returns, and Refunds Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy regularly.