Shipping Policy

Shipping, Returns, and Refunds Policy - Zahara

1. Introduction Welcome to Zahara. We understand that shipping, returns, and refunds are crucial aspects of your online shopping experience. This policy aims to ensure that your transactions with us are smooth and satisfactory.

Effective date: 16th November 2023

2. Shipping Policy

2.1 Processing and Delivery Times

• Order Processing: All orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Delivery Estimates: We strive to meet delivery times, but during busy periods (including sales), deliveries may take longer. Technical updates or force majeure events (e.g., extreme weather) might affect delivery services or extend order cut-off times. Zahara cannot be held liable for parcels lost or stolen due to specific delivery instructions left for the carrier.

2.2 International Shipping

• Standard Shipping Times:

  • United States: 10-15 business days
  • Canada: 10-15 business days
  • Australia: 8-15 business days
  • United Kingdom: 5-12 business days
  • United Arab Emirates: 8-15 business days
  • Israel: 8-15 business days
  • European Union (EU): 8-15 business days
  • New Zealand: 8-15 business days
  • Singapore: 7-14 business days
  • Brazil: 10-20 business days
  • Rest of the world: 10-20 days

• Customs, Duties, and Taxes: Zahara is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, etc.).

2.3 Shipping Costs

• Free Delivery: We offer free standard shipping on select orders. The availability of free shipping will be clearly communicated on our checkout page.
• Paid Delivery: For orders not eligible for free shipping, the costs will be calculated and displayed at checkout based on your location and the size and weight of your order.

2.4 Shipment Confirmation and Order Tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

3. Returns Policy

3.1 Return Conditions

• Approval Required: Returns must be approved by our customer service team. To initiate a return, contact us at support@zahara.com with your order number and reason for return.
• Time Frame: To be eligible for a return, contact us and return the item within 30 days of purchase.
• Condition of Items: Products must be returned unused, in their original packaging, and in the same condition that you received them.

3.2 Non-Returnable Items Certain types of items cannot be returned, such as perishable goods, custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Please get in touch if you have questions or concerns about your specific item.

3.3 Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at support@zahara.com.

3.4 Refunds We will notify you once we’ve received and inspected your return, informing you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. It may take some time for your bank or credit card company to process and post the refund.

4. Cancellation Policy

4.1 Cancellation Before Shipment If you change your mind before receiving your order, you can cancel it within a certain timeframe by contacting our customer service team. If your order has not yet been shipped, we will process your cancellation and issue a full refund.

4.2 Cancellation After Shipment Once the order has been shipped, it cannot be cancelled. However, you can return the product to us according to our returns policy.

5. Refund Process

5.1 Refund Eligibility: Refunds are only available for items that are in their original condition, have not been used, and are returned within the specified timeframe with prior approval from our customer service team.

5.2 Processing Refunds: Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

5.3 Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and still have not received your refund, please contact us at support@zahara.com.

6. Damaged or Incorrect Items If you receive an item that is damaged, incorrect, or incomplete, please contact our customer service team within 48 hours of receiving the goods. We will work with you to resolve the issue, which may include a replacement, return, or refund.

7. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Shipping Returns To return your product, mail it to the warehouse address provided by our customer service team upon approval of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Contact Information For any questions or concerns regarding our Shipping, Returns, and Refunds Policy, please contact us at:

• Email: support@zahara.com
• Whatsapp: +4591640142
• Address for Returns: [Warehouse Address], Guangzhou, China
• Corporate Address: Baldersgade 37, 4tv, 8230 Aabyhøj, Aarhus, Denmark

10. Changes to Our Shipping, Returns, and Refunds Policy We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.